ISV full service support

Based on your software specifications, we have a package of various XR hardware, necessary peripherals, and accessories ready. From this hardware, the customer compiles their order and passes it on to the ISV or to us. We can also provide tailored advice.

Once the final order is submitted, we get to work. The XR glasses and/or additional equipment are equipped with the appropriate Mobile Device Management and your software. We test the operation of the hardware and software to ensure quality before we send everything to the end customer.

We pack the selected equipment and accessories and, if desired, brand them with your logo. The entire order is prepared for worldwide shipping.

Should something unexpectedly go wrong with the hardware or software configuration, Unbound is available 5 days a week from 9:00 to 17:00 by phone and email to provide support for you and your customers.

We are also happy to provide training if your customer requires it. In this way, we truly take everything off your hands.

• We are a software-independent party that does not produce its own VR/AR/MR software.
• We have no preference for a specific brand.
• We deliver the desired configuration turn-key, including pre-installed and configured software.
• We deliver all desired accessories and peripherals and can brand the hardware with your logo.
• We configure the MDM according to the end customer or ISV's wishes.
• We test our work before we send it to your customer.
• We ship the hardware to any address worldwide.
• We offer hardware support and first-line software assistance for the end customer.
• We keep the software and applications (version control) on the hardware up-to-date for you.
• We have comprehensive product liability insurance.
• We are WEEE registered. In this way, we take responsibility for environmentally friendly processing of packaging and devices.

• Providing hardware demonstrations and advice to both ISVs and end customers.
• Shipping hardware demo/loan kits and handling their return.
• Delivering requested hardware, peripherals, and accessories to the end customer or our ISVs.
• Pre-installing and configuring a Mobile Device Management (MDM) of choice with the desired applications.
• Creating accounts with providers such as Meta, Pico, or Steam*.
• Testing the setup with a sanity test to ensure everything works properly.
• Applying your company branding and packing ready for use.
• Shipping insured worldwide to your customers.
• Providing financing for purchases from €10,000.

*If the applications to be installed are only accessible via an individual Meta account, we must create a separate Meta account for each headset. If this is not a requirement, we can create a single Meta account that can be used on up to 30 devices.

• Extending the factory warranty and/or adding damage insurance for the hardware.
• Organizing replacement products that can be picked up immediately or delivered within 24/48 hours.
• Providing first-line support to your end customers for all hardware and software questions**.
• Version and update management of the hardware, the MDM, and your applications on the devices.
• Managing the MDM configuration, such as creating new users, groups, and kiosk experiences.
• Periodically performing on-site maintenance.
• We ship the hardware to any address worldwide.
• Offering a buyback guarantee. We buy back the hardware we supplied after a period if desired.

**When a customer asks questions about the content of the applications, we forward them to the appropriate department or software supplier.

Would you like more information about this service? Please contact us using the button below or send an email to sales@unboundxr.nl to find out how we can help grow your business!