Privacy Policy of Unbound XR

This page was last updated on: 10-11-2023

Unbound XR deeply values your privacy. We process only the data we require for (improving) our services and handle the information we've collected about you and your usage of our services meticulously. We never share your data for commercial purposes with third parties. This privacy policy applies to the usage of the website and the services provided by Unbound XR. The starting date for these terms is 05/16/2018, with the publishing of a new version, the validity of all previous versions expires. This privacy policy describes the data we collect about you, how these data are used, and under what conditions these data could possibly be shared with third parties. We also explain how we store your data, how we protect your data from misuse, and the rights you have concerning the personal data you provide us. If you have any questions about our privacy policy, you can contact our contact person for privacy matters, you can find the contact details at the end of our privacy policy

Here, you can read how we process your data, where we (have it) stored, what security techniques we use, and who can access the data

Our online store was developed using Magento software. Personal data that you provide for our service is shared with this party. Magento has access to your data to offer us (technical) support, but they will never use your data for any other purpose. Magento is obligated to take appropriate security measures based on the agreement we have with them. Magento uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored

We procure web hosting and email services from TransIP. TransIP processes personal data on our behalf and does not use your data for their own purposes. However, this party can collect metadata about the usage of the services. These are not personal data. TransIP has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. TransIP is obliged to maintain confidentiality based on the agreement

For processing (a part of) the payments in our webshop, we use the platform of Pay.nl. Pay.nl processes your name, address, and residence details, and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve their services and to share (anonymized) data with third parties. In the case of a request for a deferred payment (credit facility), Pay.nl shares personal data and information regarding your financial position with credit rating agencies. All the aforementioned safeguards regarding the protection of your personal data are also applicable to the parts of Pay.nl's services for which they engage third parties. Pay.nl does not retain your data longer than allowed by the legal terms

We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide your name, email address. WebwinkelKeur shares this data with us, so we can link the review to your order. WebwinkelKeur also uses cookies and other internet technologies that make it apparent whether emails are opened and read. WebwinkelKeur also publishes your name and review on their own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the case that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely with the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given WebwinkelKeur permission. All the aforementioned safeguards regarding the protection of your personal data are also applicable to the parts of the services for which WebwinkelKeur engages third parties

When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL and DPD to carry out the deliveries. It is therefore necessary that we share your name, address, and residence details with the shipping courier. PostNL and DPD use this data only for fulfilling the agreement. In the case that PostNL engages subcontractors, PostNL also makes your data available to these parties

We use the services of Exact for our record-keeping and accounting. We share your name, address, and residence details and details regarding your order. This data is used for administrating sales invoices. For our record-keeping and accounting, we use the services of Exact. We share your name, address, and residence details and details regarding your order. This data is used for administrating sales invoices. Your personal data is protected and stored in a secured manner. Exact is obliged to maintain confidentiality and will treat your data confidentially. Exact does not use your personal data for purposes other than those described above

General purpose of processing: We use your data solely for our service provision. That means the purpose of the processing is directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data - different from your request - to contact you later, we ask for explicit consent. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all obliged to maintain confidentiality based on the agreement between them and us or an oath or legal obligation

Automatically collected data: Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser, and operating system) are not personal data

Cooperation in fiscal and criminal investigation: In certain cases, Unbound XR may be obligated based on a legal requirement to share your data in connection with fiscal or criminal investigation by the government. In such a case, we are forced to share your data, but we will resist this within the possibilities the law provides us

We keep your data as long as you are a client of ours. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also interpret this as a forget request. Based on applicable administrative obligations, we need to keep invoices with your (personal) data, this data will therefore be kept for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment

Under the current Dutch and European legislation, as a person involved, you have certain rights regarding the personal data processed by or on our behalf. We explain below what these rights are and how you can exercise them. As a rule, to prevent misuse, we only send copies and copies of your data to your email address already known to us. If you want the data to be sent to another email address or, for example, by mail, we will ask you to identify yourself. We keep a record of handled requests, in the case of a forget request we keep anonymized data. All copies and copies of data you receive in the machine-readable data format that we use within our systems. You always have the right to file a complaint with the Personal Data Authority if you suspect that we are using your personal data in the wrong way.

Right of inspection: You always have the right to view the data that we (have) process and that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a copy of all data with an overview of the processors who have this data under them, stating the category under which we have stored this data to the email address known to us.

Right to rectification: You always have the right to have the data that we (have) process and that relate to your person or can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data has been adjusted.

Right to limit processing: You always have the right to limit the data that we (have) process and that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to portability: You always have the right to have the data that we (have) process and that relate to your person or can be traced back to it, executed by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the email address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.

Right to object and other rights: In certain cases, you have the right to object to the processing of your personal data by or on behalf of Unbound XR. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is justified, we will provide you with copies and/or copies of data that we (have) process and then permanently stop processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.

Google Analytics: Cookies are placed on our website by the American company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to give insight into these data under applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies: In the case that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy: We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process already collected data relating to you, we will notify you by email.

Store name: Unbound XR
Webshop address: Kerkenbos 1063M
6546 BB Nijmegen
Netherlands
Email address: service@unboundxr.nl
Webshop phone number: +31 85 065 6144