Reseller Warranty

We recommend that you contact us in all cases where you are faced with a potentially defective product. Our technical department is ready to assist you and assess whether there is indeed a product defect, or if the problem can be resolved simply, for instance, by making a few adjustments to the settings. Our expert staff will strive to serve you as quickly as possible and rectify the issue.

If there is a confirmed product defect, it is your responsibility as a reseller to handle the warranty claim. In this case, we advise you to contact the manufacturer of the respective product. They typically have specific procedures and guidelines for handling warranty matters. If you need assistance in obtaining the correct contact details of the manufacturer, we are more than happy to help. We are here to support you in getting the necessary information.

• Contacting Meta Quest;
• Contacting HTC VIVE;
• Contacting HP.

At Unbound XR, we understand that you may need proof of purchase to claim the product warranty. That's why you can request a copy of your order invoice from us. You can then present this invoice to the manufacturer as proof of purchase. We would like to emphasize that warranty conditions and duration can vary depending on the manufacturer and the product. It's therefore important to consult the specific warranty provisions of the manufacturer. Fill in our online contact form to request your invoice.

If you have questions about the process of handling warranty matters, don't hesitate to contact us. We are ready to support you and answer any questions you may have.