Customer Service

• Name: Unbound VR B.V. (Unbound XR)
• Address: Kerkenbos 1063F, 6546 BB Nijmegen, Netherlands
• Phone: +31 85 065 6144
• Email: service@unboundxr.nl
• VAT Number: NL859776761B01
• Chamber of Commerce Number: 74112406

• Bank: ING
• In the Name of: Unbound VR B.V.
• IBAN: NL25INGB0007638708
• SWIFT/BIC: INGBNL2A

• Bank: RABOBANK
• Attn. Stichting Floryn Payments for ‘Unbound VR B.V.’
• IBAN: NL73RABO0317927299
• SWIFT/BIC: RABONL2U 

• VAT Number (UK): GB373340213
• EORI Number (UK): GB373340213000
• D-U-N-S Number: 492948015
• SIC Number: 5045

We understand the importance of a circular economy and reducing electronic waste. By joining WEEE, we ensure our operations comply with current environmental regulations and contribute to preserving our planet for future generations

• Stichting OPEN (Dutch Compliance): Contract Number CO00018817
• Stichting Stibat Services: Participant Number 41858
• LUCID Registration Number (German EPR Compliance): DE5987279564130
• Stiftung Elektro-altgeräte Register (German WEEE Compliance for Batteries): DE 32674223
• Recubel Member Number (Belgian Compliance): Member Number 951028
• Bebat (Belgian Compliance): Participant Number 770367
• Read more about our perspective on WEEE here

At Unbound XR, we value your safety and trust. Our business liability insurance (Policy Number: 458466502) covers not only your purchases, including computers, peripherals, and VR glasses, up to €2,500,000 per claim and €5,000,000 per year, but also extends to our services

Whether it's products or services, local or international, your protection is our priority. We take pride in offering high-quality products and comprehensive services. Our team is ready to support you every step of the way and ensure your satisfaction

Available on weekdays between 09:00 - 17:00. Please note, we do not have a physical store for consumers at this address. We sell to consumers exclusively through our online store. Business customers can visit our showroom by appointment for product demonstrations (AR, VR, and MR glasses)

When you do business with us, we believe personal contact is important. You can schedule a meeting with us for an introductory conversation, where we can advise you on the opportunities we can offer. We also have a beautiful showroom at our location in Nijmegen (Netherlands), where we are happy to demonstrate our products to you

Click here for more information on a consultation and XR consultancy on location

As a business customer of Unbound XR, it's important to be aware of our key policy documents. Below are links to these documents:

• General Terms and Conditions
• Privacy Policy
• Health and Safety Policy
• Anti-Bribery and Corruption Policy of Unbound XR
• Ethics Policy

We recommend you carefully read these documents and contact our customer service if you have any questions or comments

We advise you to first make your complaints known to us by emailing service@unboundxr.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. As of February 15, 2016, consumers in the EU also have the opportunity to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been addressed elsewhere, you are free to file your complaint via the platform of the European Union

We are always looking for new talent! Do you have an affinity for electronics, virtual reality, and/or sales, or do you have other unique talents? Feel free to contact us and who knows, we may welcome you soon!

Curious about the team behind Unbound XR Business? Check out our page Our Team.