Different rules and laws apply to business orders than to consumer orders (even if you've placed a business order for personal use). For instance, as a company or organization, you have a 'duty to investigate' the ordered products, and you are excluded from the right to return (the 'Distance Selling' law).
An order can be considered as business if it meets one, or more, of the following conditions:
- The order has been placed through our business webshop.
- The order was placed using a business/company email address (ending in '@companyname.com').
- A company name was provided during the ordering process.
- A product strictly intended for business use has been ordered (like Google Glass 2, Microsoft HoloLens 2, Varjo XR-3, etc.).
Not satisfied with your (business) order? Then please contact our customer service (service@unboundxr.com). For processing a business return, we charge (depending on the returned product) a 5% to 20% processing fee. The processing fees are based on the time required to check, process, and rebook returned products as second-chance products. If your order hasn't been shipped yet, you can still cancel it without any obligations. No cancellation or processing fees will be charged for this. For more information, please see our General return conditions.
