Gemvision Remote Assistance

Gemvision is a software company based in Rotterdam. They specialize in providing a ready-to-use solution for augmented reality and remote assistance applications. With the Gemvision Ready to Go-Kit, they have developed an all-in-one kit where both the hardware (such as the AR glasses, battery, and accessories) and the software can be used right out of the box.

This is a great solution for companies that don't know much about (the possibilities of) augmented reality and remote assistance. Often someone in the company has heard about remote assistance and thinks: "hey, that sounds handy. We should have that too!". But when an augmented reality glasses is finally purchased, it often turns out to work less well than intended. As a result, the glasses end up in the closet and are no longer looked at.

With Gemvision's all-in-one solution, the user has everything they need to use the glasses right away. This includes a handy case for charging the glasses, as well as all the necessary cables and accessories to wear the glasses comfortably for a long period of time.

But where Gemvision really shows its specialization is in the area of software. The Gemvision platform is a comprehensive software platform aimed at improving communication with the help of augmented reality. The possibilities with Gemvision include (among others):

• ✓ Give and receive work instructions remotely and connect with colleagues remotely to ‘share your view’ via smart glasses or mobile devices.
• ✓ Control the camera of smart glasses and mobile devices remotely during supportive video calls.
• ✓ Make live annotations, take photos, record video streams, share your screen, and more to get the right information to the right place.
• ✓ Perform routine maintenance checks and inspections with workflows to quickly access checklists, audit forms, troubleshooting manuals, and easy submission when met.
• ✓ Capture and share expert knowledge with field workers.
• ✓ Provide standardized workflows for employee training.
• ✓ Provide on-demand access for field workers to procedures, manuals, checklists, workflows, etc.
• ✓ Integrate with management software that manages your jobs, tasks, work orders, and so on.
• ✓ Use voice commands to truly be hands-free while working in the field with smart glasses.
• ✓ Integrate with a wide range of CRM, IoT, ERP, analytics, and service platforms, providers, and technology.

The Gemvision Ready to Go-Kit exclusively uses the Vuzix M400 AR Glasses. This headset offers high wearing comfort and has a high-quality built-in camera. This allows you to record high-quality videos and take photos. All this is packed into a very small headset that can be comfortably worn for long periods of time without any problems.

In addition to the Vuzix M400 glasses, the Ready to Go-Kit includes the following products and accessories:

• The Vuzix M400 AR smart glasses with accessories.
• Room for your (assembled) smart glasses of choice, with accessories.
• A powerful mobile hotspot to connect your smart glasses to mobile internet via wifi.
• A large internal power bank to charge all portable devices.
• A small portable power bank to charge your smart glasses on the go.
• Handy compartments for your accessories and glasses.
• Water and shock-resistant materials.
• A shoulder strap.
• An external USB-C charging port.

Want a better understanding of the Gemvision Ready-to-go Field Kit? Check out the videos below to see previous projects from Gemvision.

• Remote specialists for Hamer. Hamer uses Gemvision with Vuzix's smart glasses to let technicians watch live on location. They do this with the help of video that is streamed to the Vuzix glasses. This way, an external product specialist can watch live with a service technician, without having to be physically present.
• Remote Wound Care 2.0. In this project, Gemvision works together with the hospital and Careaz Homecare to enable district nurses to work "hands-free". The goal of this project is to offer professional support to home-care nurses in wound care for patients.
• Air-conditioning service and remote assistance. Daikin uses their own Gemvision platform, where the technician can show the helpdesk employee what he sees with the help of the Vuzix glasses. The helpdesk employee can then draw on the screen, point something out or even share his own screen. Meanwhile, the technician can go about his business hands-free.

We are happy to help with the implementation of the total Gemvision package! And if this package doesn't quite fit the needs of you or your company? Of course, we're also happy to think about other solutions.