Pimax Crystal Shipping Update

Good news! The first Pimax Crystal headsets have been delivered to customers who pre-ordered from Unbound XR. However, there are also some questions about the use of the headset and components not included in the box. On this page, we'd like to clarify some of the most frequently asked questions about Pimax Crystal pre-orders

Packaging improvement: There were reports that the headband was damaged during shipping. Too much pressure in the packaging caused it to press on the headband and potentially break the plastic. This issue has been investigated and solved by adding an extra layer of foam in the packaging. And if a customer still receives a defective headset, it will be immediately replaced with a new one free of charge.

With the pre-orders of the Pimax Crystal, you will receive an extra set of glass lenses. These are not directly included with the headset. Because the production process of the glasses is difficult, there is some delay in the delivery of them. All customers who have received their Pimax Crystal now will receive the extra set of glass lenses in a few weeks. With the new order of the Pimax Crystal, the glass lenses will be included in the packaging as standard.

The Pimax Crystal comes standard with a copper DisplayPort cable, but since it was not entirely available, Pimax decided to deliver some pre-orders with the (more expensive) Pimax Optical fiber cable. Since it's not entirely fair that some customers have now received the standard cable and other customers the more expensive optical fiber cable, Pimax has decided to provide all pre-order customers with an optical fiber cable. These cables are delivered by Pimax itself, so for this, you can contact Pimax. This applies to pre-orders placed before May 23, 2023. New orders do not qualify for this.

Since there are quite a few questions about the installation process of Pimax and other parts of the Pimax Crystal, Pimax itself has set up a 'VIP customer support' service. They prioritize customers who have ordered the Pimax Crystal to assist them as best as possible with questions. Therefore, you can contact support@pimax.com if there are questions about the Pimax Crystal. Pimax aims to answer your question within 48 hours.

We are excited to announce the first shipments of the Pimax Crystal headsets to our pre-order customers. With improvements to the packaging, the addition of an extra set of glass lenses, and the availability of a fiber optic cable, Pimax strives to provide the best possible experience. Do you still have questions about your order? Our customer service is here for you. Contact us by filling out our online contact form form. Pimax Crystal promises an exciting adventure in the world of virtual reality!